EDUCATION-19202 - USA (Texas) - Conflict Management Training and Facilitated Workplace Intervention Service - Deadline November 23,2026

(1) Vendor needs to provide conflict management training and facilitated workplace intervention service to the government authority located in Texas. • Base training: instructor–led, interactive conflict management training for up to twenty–five (25) HHD employees, in person at an agency facility unless another format is approved in writing.• Contractor shall provide qualified instructor(s), curriculum, participant materials, scenarios, facilitation tools, and exercises. Agency will provide the venue and standard presentation equipment.• Contractor may propose one full instructional day or an equivalent multi–session format that permits meaningful practice and feedback. Final duration and schedule require agency approval.• Targeted confidential assessment and intervention services described are optional and shall be performed only when separately authorized in writing and priced within the approved contract ceiling.– Required Training Curriculum• Foundations of workplace conflict: common causes, types, escalation patterns, and impacts on performance and service delivery.• Self–awareness and conflict responses: communication styles, emotional regulation, triggers, assumptions, and professional boundaries.• Communication and difficult conversations: active listening, inquiry, respectful feedback, de–escalation, and addressing disagreements constructively.• Problem–solving and resolution: identifying interests and underlying concerns, collaborative problem–solving, negotiation basics, and mutually acceptable agreements.• Supervisor and employee responsibilities: early intervention, documentation, appropriate escalation, and when to refer concerns to HR, employee relations, or other authorized City processes.• Public–sector application: HHD–relevant scenarios involving cross–program coordination, role ambiguity, workload, service pressures, and workplace interactions.• Sustaining improvement: individual conflict–management action plans, communication commitments, and follow–up practices.(2) All the questions must be submitted no later than November 11, 2026.