TRANSLATION-8422 - USA (Massachusetts) - Over-The-Phone and Video-Remote Interpretation Language Services - Deadline November 6,2026

(1) Vendor needs to provide over–the–phone and video–remote interpretation language services. – To provide Over–the–Phone and Video–Remote–Interpretation services to ensure equitable access to city programming, services, information, and more.– Provide a continuous (24/7/365) technology platform capable of routing and managing high–volume, simultaneous Over–the–Phone Interpretation (OPI) calls in the languages.– Provide a continuous (24/7/365) technology solution to route and manage multiple simultaneous remote video feeds for Video Remote Interpretation.– For non–English–speaking constituents who rely on visual communication, the vendor must provide standard American Sign Language (ASL) services. – The ability to source Certified Deaf Interpreters (CDIs) or specialized trilingual visual interpreters for unique linguistic or national sign variants on a scheduled or as–needed basis is highly preferred.(2) A pre–bid conference will be held on October 15, 2026.(3) All questions must be submitted no later than October 23, 2026.