SW-118806 - USA (California) - RFI for Mobile Ticketing and Fare Validation Systems - Deadline September 25,2026

(1) Vendor needs to provide mobile ticketing and fare validation systems.• Agency seeks information regarding integrated solutions that improve customer experience, streamline fare collection operations, strengthen security, and provide flexible administration and reporting capabilities.• Mobile ticketing applications for iOS and Android devices.• Fare validation hardware and software supporting barcode, QR code, NFC, contactless payment, and offline validation.• Customer account management with secure authentication and Single Sign–On (SSO).• Corporate, employer, and institutional partner portal supporting participant eligibility, pass distribution, billing, reporting, and account administration.• Integration with external loyalty and rewards programs.• Self–service customer portal and role–based administrative tools.• Back–office management, operational reporting, and business intelligence capabilities.• Journey Mapping• solutions that provides comprehensive administrative functionality and agency ownership of all customer, operational, and transaction data.– Respondents should describe their approach to implementing:• Administrative dashboards• Revenue and operational reporting• Business intelligence and analytics• Data warehouse and export functionality• Audit logging• User and permission management(2) The contract period will be for one year.(3) All the questions must be submitted no later than September 9, 2026.