SW-119591 - USA (Florida) - Fiber Network Operations and Business Support System - Deadline October 30,2026

(1) Vendor needs to provide fiber network operations and business support system.– Operations support system and business support system (OSS/BSS) platform to support the operation of a fiber to the premise infrastructure and related networking components, serving both residential and commercial subscribers.– Ability to add fields that flow through to reports.– Ability for client system administrator to customize screen layout, add/customizes input fields, reports, and bill rendering format.– Ability of the Platform to operate in the native environment of smart phones and tablets.– Address Search: Must have wildcard lookup and search capability.– Ability to provide complete billing functionality including bill rendering, payment and collections processing.– Platform provides an integrated, customer–facing self–service portal that supports automated service initiation and cessation, real–time upgrade provisioning, and end–to–end trouble reporting workflows through a unified OSS/BSS architecture.– Ability to display real–time quota availability and appointment windows based upon client inputs for work schedules by technician, technician skill ratings, and work order type.– System retrieves, creates, or synchronizes this identifier and ensures consistent referencing across provisioning, assurance, and billing workflows.– Milsoft IVR (Interactive Voice Response) – Inbound call capture, outage/ticket creation, status playback, and integration to work–order dispatch.– ArcGIS Enterprise and CrescentLink Integration: Geospatial and Fiber Plant Mapping: Deep integration with GIS environments to synchronize network element topology, fiber trace routes, and asset locations.(2) All questions must be submitted no later than October 26,2026.(3) The contract period will be for five years.