SW-119546 - USA (Florida) - RFI for Cloud-Based Communications Platform - Deadline October 12,2026

(1) Vendor needs to provide cloud–based communications platform. • Cloud–based options to deliver a consolidated, enterprise–grade solution for telephony and video collaboration. • Identify reliable, scalable, and secure platforms accessible to students, faculty, and staff, demonstrating high performance and ease of use across both physical campus facilities and remote locations.• Contact center capabilities, including call flow and queue management.• Tools to support platform administration and ongoing operational support.• Reporting and billing features.• Call routing, management, and recording capabilities.• Unified communications and collaboration tools, including AI–enabled features.• Mobile access abilities and user provisioning tools.• Platforms Application Programming Interface (API) capabilities to integrate with external third–party systems.• Emergency communication functionality• Security capabilities and features to comply with industry standard security frameworks.(2) All the questions must be submitted no later than Sep 18, 2026