CC-3938 - USA (Ohio) - 24x7 Complaint Telephone Hotline Answering and Complaint Submission Service - Deadline November 19,2026

(1) Vendor needs to provide 24x7 complaint telephone hotline answering and complaint submission service. – Capability to timely answer a complaint telephone call via a hotline with live attendants 24 hours a day, 7 days a week, 365 days per year, including all holidays.– Provide a back–up method to record and submit to information received from callers in the event of a problem with the web–based form. – A hotline operator available to respond twenty (24) hours a day, seven (7) days a week to phone calls of complaints against healthcare facilities under the jurisdiction.– Provide a weekly report with the number of calls received and the number of complaints entered.– Must enter all necessary information received from callers into a web–based form publicly available on the website. (2) All the questions must be submitted no later than November 16, 2026.