TELCOM-3118 - South Africa - Unified Communication System - Deadline November 24,2026

(1) Vendor needs to provide unified communication system. – Provide assessment, fault diagnosis, reinstatement, configuration, testing, commissioning, monitoring, support and maintenance of the Department's existing Unified Communication System and associated voice services.– The successful bidder shall provide internal, inter–site, inbound and outbound voice services and ensure reliable, secure and cost–effective voice communication.– Voice services must include at least fixed mobile convergence, smart access number capabilities and geographic number portability from the current system.– Telephone management system must support itemised billing and call barring functions per extension and/or user, all outgoing calls must be blocked when call limit is reached, able to generate detailed usage reports per user, able to generate notifications to users by email. Users should be able to extract their current own usage reports online at any time.– The successful bidder shall provide monitoring, fault resolution and maintenance of incoming and outgoing voice services and the existing Unified Communication System (UCS) environment and associated supported components.– The bidder shall supply, install and configure nine (9) receptionist telephones and integrate them with the UCS.(2) The contract period will be for one year.