SW-119703 - USA (Indiana) - Claims Database Administration Service - Deadline October 21,2026

(1) Vendor needs to provide claims database administration service. – Operation of Claims Database:• Administer, operate, and maintain the Indiana Claims Database.• Ensure continuous uptime, data integrity, and secure management of all claims, eligibility, provider, and non–claims datasets.• Coordinate with payers, state agencies, and data submitters to support timely and accurate data submissions.– Chatbot Implementation and Ongoing Maintenance• Maintain the existing Claims Database public–facing chatbot, including updates to logic, additional data sources, knowledge models, and system mechanics.• Monitor performance, accuracy, and user experience; implement enhancements based on analytics and feedback.• Ensure 24/7 availability and compliance with state and federal security standards.– Maintenance of Consumer–Facing Website• Provide full support for the state’s Claims Database transparency portal, including hosting, security monitoring, content updates, accessibility, and functional improvements.• Ensure intuitive navigation, accessibility, and mobile responsiveness.• Integrate and maintain Claims Database analytics, cost comparison tools, and transparency resources to support consumer decision–making.– Maintain Data Privacy and Security Plan• Maintain a comprehensive data privacy and security plan that meets or exceeds State of Indiana and Federal standards.• Include encryption, auditing, user access controls, incident response procedures, and compliance with state, federal, and Claims Database–specific requirements.(2) All the questions must be submitted no later than September 25, 2026.