EDUCATION-18444 - USA (Oakland, California) - Library Patron Experience Navigators Service - Deadline September 18,2026

(1) Vendor needs to provide library patron experience navigators service to the government authority located in Oakland, CA.• Navigators will act as supportive guides for individuals in our spaces, engaging staff or security when needed for enforcement.• Library users are expected to conduct themselves in a manner that supports and maintains this environment for the benefit of everyone.• Agency seeks Patron Experience Navigators to work in tandem with library staff and contracted security officers. – Navigators will act as supportive guides for individuals in our spaces, engaging staff or security when needed for enforcement.• Program Management: Perform all required program, cost, and project management needs for a successful program, including but not limited to budgetary forecasting, cost and resource analysis, expense reporting, staff schedule projections, and contingency planning for all programmatic requirements.• Hire, train and deploy navigators, with priority from affected communities with similar lived experiences. (2) The contract period will be for two years.(3) Pre–bid meeting will be held on September 10, 2026.