MRB-55979 - USA (Maryland) - RFI for Digital Communications Support Services - Sources Sought - Deadline August 3,2026

Vendor needs to provide digital communications support services.– Digital communications operations and public–facing digital services.– Contractor to support high–tempo, mission–facing services including service desk operations, drupal enterprise content publishing, website and application modernization, analytics, accessibility, security, and program management.– Current service desk supports more than 250 content owners across all digital–managed websites, manages approximately 120 requests per week, processes approximately 300 operations and maintenance tickets per month, and supports approximately 10 to 15 projects per month.– A new contractor would need to complete transition activities, onboarding, suitability and access processes, system familiarization, knowledge transfer, documentation review, and coordination with incumbent staff.