ITES-11121 - USA (Washington, DC) - Information Technology Support Services - Deadline October 15,2026

(1) Vendor needs to provide information technology support services to the government authority located in Washington, DC. • Expanding Self–Service and AI: Shifting common inquiries to automated channels and deploying AI and Robotic Process Automation (RPA) tools to free up agents for complex claims• Improving User Experience for Customer Experience (CX) and Employee Experience (EX): Providing continuous, around–the–clock access to online accounts and providing technicians with holistic, real–time dashboards to streamline case intake and reduce administrative burdens• GenAI, Emerging Technologies, and Technological Convergence– Includes research, assessment, governance, and piloting of AI/ML, automation, advanced analytics, serverless, cloud–native technologies, and converged architectures• Cybersecurity and Fraud Prevention and Analytics – Includes governance, risk management, authorization and accreditation, continuous monitoring, Security Operations Center (SOC) support• Software Engineering, Integration, and Management Support• Architectural and Infrastructure Support• Contract Management