NPCA Electronic-Call Center — Cambodia Health Equity and Quality Improvement Project - Phase 2

Invitation for Bids National Payment Certification Agency Health Equity and Quality Improvement Project Phase 2 Project: H-EQIP II Loan/ Credit/ Grant Number: IDA Credit No. 7046-KH, GFF TF No.TF0B7735, SDTF TF No. TF0B7732 and MDTF Grant No.TF0C0243 SUPPLY, DELIVERY, AND INSTALLATION OF ELECTRONIC-CALL CENTER Contract No. H-EQIP-II-GO-NCB-26/004 The Kingdom of Cambodia has received IDA Credit No. 7046-KH, GFF TF No.TF0B7735, SDTF TF No. TF0B7732 and MDTF Grant No.TF0C0243 from the World Bank toward the cost of H-EQIP 2 which is the authority entities delegated power to National Payment Certificate Agency to be an implementing Agency (IA) of the Project, and it intends to apply part of the proceeds of the fund received above to payments under the Contract for Electronic-Call Center, Contract No. H-EQIP-II-GO-NCB-26/004 . The National Payment Certification Agency (NPCA) now invites sealed bids from eligible and qualified bidders for Supply, Delivery and Installation of Electronic-Call Center, Contract No.: H-EQIP-II-GO-NCB-26/004. The Bidder evaluation and qualification criteria are included in Section II of the bidding document. Bid evaluation and contract award will be on package-wise-basis. Procurement will be conducted through National Competitive Bidding Procedures specified in the RGC’s Standard Operating Procedures on Procurement for All Externally Financed Projects/Program, under the laws and regulations governing public procurement within the Kingdom of Cambodia, and in accordance with the Financing Agreement and Procurement Regulations of the World Bank. This invitation is open to all bidders. Interested eligible bidders may obtain further information from Project Procurement Unit 1st floor, of National Payment Certification Agency (NPCA), Health Equity and Quality Improvement Project Phase 2, Preah Sisowath Quay, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Tel: (855) 96 7 849 176, and/or office’s email: npcaprocurement79@gmail.com and inspect the Bidding Documents at the address given from 8:00 am – 12:00 pm, 1:30 pm – 5:30 pm (Cambodia Standard Time). Qualification requirements specified in ITB Sub-Clause 14.2 of the bidding documents include: The bidder has satisfactorily completed at least two contracts for supply of similar goods in the preceding three years (2023, 2024 and 2025) of a value USD 59,000.00 of each contract . The bidder has completed contracts in the total cumulative amount equal to at least USD 236,000.00 in the preceding two years (2024 and 2025). The Manufacturer of the offered goods, if a different entity from the Bidder, has experience of at least 3 years in the manufacturing of similar goods. The bidder has availability of liquid assets through either: (i) access to a line of credit or cash in bank account of an amount of USD 59,000.00 ; or (ii) credit terms with vendors specifically for the goods to be supplied under the contract, and valid for at least 6 months after the deadline date for submission of bids specified in ITB Clause 21. A complete set of Bidding Documents in English may be provided to interested bidders on the submission of a written application to the address given below, and the bidding documents are free of charge. In terms of collecting the bidding documents, the bidder requires to scan the bidding documents QR Code at the site. There shall be no other conditions for requesting of the bidding documents. In case of any difficulty in requesting of the bidding documents, interested eligible bidders may contact in writing to: National Payment Certification Agency /Health Equity and Quality Improvement Project Phase 2 (H-EQIP 2) Address: Preah Sisowath Quay, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh Attention: H.E. PHEAKDEY SAMBO, Project Manager Tel: 077 499 010 Email: pheakdeysambo.npca@gmail.com and also send a copy of the communication to: Director General General Department of International Cooperation and Debt Management Ministry of Economy and Finance Building A, 2nd Floor, Street 92, Sangkat Wat Phnom Khan Daun Penh, Cambodia Fax No. (855-23) 725 341 Email : gdicdm@mef.gov.kh The World Bank Cambodia Office Dr. RIANNA L. MOHAMMED, Task Team Leader The World Bank Cambodia Office. Exchange Square Building, No. 19-20, Street 106, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Tel: (855) 023 261 365, Email: rmohammed@worldbank.org Bids must be delivered to the address given below at or before 03:30 P.M on 25th September 2026 Late bids will be rejected. Bids will be opened in the presence of the Bidders' representatives and the project's beneficiaries from the concerned local community who choose to attend in person at the address given below at 03:30 P.M on 25th September 2026 Bidders shall not have the option of submitting their Bids electronically. All bids shall be accompanied by a Bid Securing Declaration as described in the Instructions to Bidders. The Government and/or the Development Partner will respectively declare a bidder ineligible either indefinitely or for a stated period of time, to be awarded a contract financed by them, if it at any time they determine that the bidder has engaged in corrupt or fraudulent, coercive, collusive or obstructive practices in competing for or in executing a contract. The address referred to above is: National Payment Certification Agency (NPCA) Health Equity and Quality Improvement Project Phase 2 NPCA’s Meeting Room, 6th Floor, Business Development Center (BDC), OCIC Blvd, Sangkat Chroy Changvar, Khan Chroy Changvar, Phnom Penh, Cambodia Tel: (855) 96 7 849 176, Email: npcaprocurement79@gmail.com