SW-117500 - USA (Connecticut) - RFI for Comprehensive 24/7 Communications, Response and Escalation Platform - Deadline August 19,2026

Vendor needs to provide comprehensive 24/7 communications, response and escalation platform.– Seeking information regarding a modern, all–encompassing communications and incident response platform capable of supporting 24–hour operations, emergency coordination, officer safety, and streamlined communications between staff, law enforcement partners, and external stakeholders. – Solution should support the following operational and technical requirements:• 24/7 live answering service capability• AI–powered virtual answering agents capable of:• Receiving and documenting calls• Identifying urgency levels• Asking scripted intake questions• Routing incidents appropriately• Natural language processing for caller interaction• AI–assisted incident summaries and transcription• Automated creation of call logs and reports• Predictive escalation recommendations based on incident type• AI–driven workflow automation• Voice–to–text documentation and searchable records• Real–time translation or multilingual support capabilities