EXTRA-77861 - USA (Madison, Mississippi) - Employee Assistance Program Services - Deadline November 13,2026

(1) Vendor needs to provide employee assistance program services with mobile tool to assist employees and their immediate families with short–term counseling, consultations, education, confidential assessment, and referral for individuals who may need assistance with crisis intervention, stress management, grief/bereavement, substance abuse, depression, anxiety, marital/family conflict, divorce, and relationship issues to the government authority located in Madison, MS.• Provide assessment, short–term solution focused counseling, confidential counseling, and referral services (face–to–face, telephonic, virtual).• Provide a twenty–four (24) hour centralized, toll–free telephone line and a secure online portal available statewide to all Department employees and eligible family members• Maintain sufficient qualified, licensed behavioral health professionals to provide telephonic consultations during normal business hours and crisis intervention twentyfour (24) hours per day, seven (7) days per week (24/7)• Ensure telephone calls are answered by qualified personnel or routed through a clinically supervised crisis response system. Voicemail alone shall not constitute compliance.• Critical incident stress management (CISM) as needed through face–to–face visits or virtual support scheduled by mutual agreement.• 24/7 telephone crisis intervention.• Multi–Channel Access: Web–based portal accessible via desktop and mobile browsers; Mobile application (iOS and Android) for on–the–go access; 24/7 access (2) All question must be submitted no later than October 26, 2026.