NET-16839 - USA (Albany, New York) - Enterprise Network Support Services - Deadline September 16,2026

(1) Vendor needs to provide enterprise network support services to the government authority located in Albany, NY.1. Tier 1 network support analyst:– The tier 1 network support analysts will be responsible for monitoring the traps and events received from the managed devices connected to the ITS network. In addition to monitoring proactively, the analysts will also open all trouble tickets based on anomalies that result in an alarm and trap alerting the ITS network monitoring platform.2. Tier 2 network support analyst:– The tier 2 network support analysts will provide ITS network advanced troubleshooting skills and the ability to rapidly identify issues and provide rapid restoration of issues. These analysts must have an intermediate skill set allowing for rapid restoration of system anomalies. They are also responsible for assisting with disaster recovery of the network if needed.3. Tier 3 network support engineer:– The tier 3 network support engineer(s) are also involved in network expansions, software and hardware upgrades, and work with ITS network engineering to resolve difficult and complex chronic network problems. Tier 3 network support engineer(s) should have specialties, and vendor certifications in various technologies.4. Tier 4 network support engineer/ SME:– Responsible for the planning, organization, development, implementation and maintenance of feature requirement specifications for multiple operational support systems in support of the ITS network. Provides direction and guidance to technical personnel and performs the group leader function.(2) All question must be submitted no later than August 21, 2026.(3) A contract period will be for one year.