ITES-11171 - USA (Powder Springs, Georgia) - Managed IT Services - Deadline November 11,2026

(1) Vendor needs to provide managed IT services to the government authority located in Powder Springs, GA. – Provide recurring monthly managed IT services.– The selected vendor must demonstrate the ability to provide a full suite of network and IT services with an emphasis on robust cybersecurity solutions.– The selected provider will oversee and manage the agency’s IT network and functions. The following services represent the minimum required support services:• Provide AI advisory, planning, implementation, and governance services to help the organization adopt AI securely, responsibly, and effectively.• Establish AI governance policies, acceptable–use guidelines, and approval processes.• Implement approved AI solutions, including generative AI, AI assistants, and workflow automation.• Comprehensive trouble ticketing (average ~1,200 tickets annually) system with business–hours help desk and after–hours support.• Unlimited remote and onsite (when needed) support, including emergency response• Data encryption across systems and endpoints• Document management and automatic offsite data transfer with backup monitoring• Business Continuity and Disaster Recovery (BCDR) capabilities• 24x7 Security Information and Event Management (SIEM) monitoring with expert response team• Remote monitoring and management suite licensing and hosting• Anti–malware and anti–ransomware protection with dark web monitoring• Managed endpoint prevention, detection, response, and remediation (EDR)• Managed endpoint domain name security• Support and maintenance of network drives• Hardware drive space management• Microsoft workstation and server security patch management• Support for third–party software programs• Secure remote access agent or VPN capabilities• Security awareness training tools and phishing simulation campaigns• Microsoft 365 licensing with password management and multi–factor authentication (MFA)(2) All the questions must be submitted no later than October 30, 2026.