AI-1131 - USA (New York) - AI-Driven Mobile and Web Application Services - Deadline August 7,2026

(1) Vendor needs to provide AI–driven mobile and web application services tentatively titled Seniors, a user–friendly, accessible platform that improves the quality of life for residents aged 60 and above, with enhanced support for residents aged 80 and older and their trusted caregivers– provide a complete solution including discovery, user experience research, application design, application development, AI–assisted functionality, hosting or cloud deployment, cybersecurity controls, integrations, training, documentation, support, analytics, reporting, and ongoing maintenance.– User registration and profile management for seniors, caregivers, City staff, administrators, service providers, and partner organizations – Support for residents aged 60+ with specialized configuration and workflows for users aged 80+ and users designated as needing additional assistance – Community forums organized by topic, with moderation tools, reporting, blocking, escalation, and AI–assisted moderation subject to human review and City policy – Secure one–on–one or small group messaging, with privacy controls, reporting tools, abuse prevention, and optional AI–generated conversation starters. – Natural language assistance for service discovery, including chatbot or concierge features that help users identify appropriate services without replacing human support – Health–related inquiry workflow that provides general navigation and triage routing, includes clear medical disclaimers, supports escalation to appropriate providers, and avoids presenting itself as a substitute for professional medical care – Configurable notifications through push, email, SMS, and/or phone call workflows, based on user preference and accessibility needs – Audit logs for administrative activity, consent changes, caregiver access, critical workflow activity, and AI–assisted decisions or recommendations. (2) All question must be submitted no later than July 22, 2026.