SW-121849 - USA (South Dakota) - RFI for Comprehensive Case Management System - Deadline January 8,2027

(1) Vendor needs to provide comprehensive case management system.• Centralized, comprehensive case management system/electronic health record that can function across both environments.• Case management and service coordination systems, hosted by the state, available to replace legacy and paper systems, streamline accommodation and individualized service plans and ensure adherence to centers for Medicare and Medicaid services (CMS) regulatory guidance and reporting while ensuring data privacy.• The comprehensive system will include client intake, eligibility, and profile management, case management and service planning, document and medical records management, billing and financial integration, quality assurance and tracking, and federal reporting support.• Configure centralized digital client charts that contain information and forms such as demographics, guardianship/legal status, diagnostic history, and psychological evaluations.• Digitize and migrate existing historical paper charts, assessments, eligibility determinations, and all other relevant information.• Include integration of assessments for eligibility determinations, level of care determinations, assessment scoring, and use workflows to manage processes.• Management of waitlists, and referrals to case management workflows.• Provide program–level outcome reporting dashboards to evaluate longitudinal progress against personal goals.• Integration of self–direction coordination including the creation and management of participant budgets that either integrate with established Financial Management Systems (FMS) or can function as an FMS.• Implement electronic medication administration records (eMAR) and e–prescribing integration• Centralize tracking for vital signs, immunizations, dietary/swallowing protocols, and health appointments.• Integrate or embed electronic visit verification (EVV) capturing real–time GPS/Timestamp data compliant with state Medicaid mandates.• Provider enrollment and workflows to track progress to certification and tracking on–going certification requirements.(2) All questions must be submitted no later than November 25, 2026.