CC-3835 - USA (New Jersey) - After-Hours Answering Services - Deadline August 11,2026

(1) Vendor needs to provide after–hours answering services.– All phone calls will be handled in a timely fashion and sent via text or phone call to the attending physician or APON– 100 % of after–hour calls must be answered by a live operator– Provide a multilingual live operator using auxiliary aides and services, including TTY’s and all forms of FCC–approved telecommunications relay systems.– Volume of calls varying by department and day of the week (calls peak on weekends), after–hours service operators are expected to answer calls within one minute, triage, and route calls correctly.(2) All questions must be submitted no later than July 28, 2026.(3) The contract period will be for one year.