CC-3855 - USA (Alabama) - 24x7x365 Answering Service - Deadline August 17,2026

(1) Vendor needs to provide answering service. – To provide agency with a telephone answering services to assist with calls related to public health received outside of normal business hours.– These calls are highly sensitive in nature requiring each caller be treated with the utmost professionalism and courtesy.– A quote must provide agency with a monthly, flat rate for unlimited calls to include, all long–distance charges, call backs, paging and call patching. – Monthly invoices must be itemized by services rendered. – This will include all languages.– Telephone answering services 24 hours per day, 7 days per week, 365 days per year to include: all holidays, after–hours services and any other times deemed necessary.– Live, English–speaking operators (no recorded messages) to answer all incoming calls and maintain adequate staffing to ensure a sufficient number of operators to avoid any missed calls; – Messages must be delivered by telephone to the on–call agency employee designated in the on–call schedule.– Message storage and retrieval capability commiserate with the industry, but no less than 36–hour retrieval. – Telephone answering service software with backup capabilities to avoid any missed calls– A recap report of all incoming calls received, messages taken, and messages delivered must be emailed daily to the facility.(2) The contract period will be one year.