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OTHERopen🌐 United Kingdom (Find a Tender)NHS24/2025/945

NHS24 Workforce Management Solution

NHS 24

Description

NHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integration, data migration, training, support, maintenance and related professional services. The Framework will support replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer. The Scottish Ambulance Service is included on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The solution must support 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, reporting, integration with relevant operational and business systems, mobile/self-service access, security, data protection, service management and ongoing support.

Details

Posted
Jul 3, 2026
Response deadline
Aug 5, 2026, 11:00 AM UTC (25d)
Type
OTHER
Category
goods
Procurement method
Open procedure
Status
active
Estimated value
GBP 3,000,000
Buyer
NHS 24
Jurisdiction
United Kingdom (Find a Tender)
Reference #
NHS24/2025/945
Country
United Kingdom
Tender Value Currency
GBP
Tender Covered By
GPA
Tender Bid Opening Address Street Address
PCS-Tender electronic postbox
Tender Bid Opening Description
Tenders will be opened electronically via PCS-Tender following the tender submission deadline. Opening will be undertaken by authorised procurement personnel.
Tender Legal Basis Scheme
CELEX
Tender Techniques Framework Agreement Period Rationale
Not applicable. The Framework Agreement will run for a period of four (4) years unless terminated earlier in accordance with its terms and conditions. The framework duration does not exceed four years
Tender Techniques Framework Agreement Maximum Participants
1
Tender Description
NHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integra
Tender Contract Terms Performance Terms
The successful Tenderer will be required to deliver the Workforce Management solution and associated services in accordance with the requirements, service levels, implementation obligations, security
Tender Contract Terms Electronic Invoicing Policy
allowed
Tender Review Details
In accordance with the Public Contracts (Scotland) Regulations 2015, proceedings may be brought in the Sheriff Court or the Court of Session. The Authority will incorporate a standstill period followi
Tender Classification Scheme
CPV
Tender Classification Description
Software package and information systems
Tender Submission Terms Languages
en
Tender Submission Terms Bid Validity Period End Date
Nov 4, 2026
Tender Submission Method
electronicSubmission
Tender Procurement Method
open
Other
Tender Techniques Has Framework Agreement: true · Tender Communication Atypical Tool Url: https://www.publiccontractsscotland.gov.uk/ · Tender Has Recurrence: false · Initiation Type: tender

Contact

Sam Torrance
sam.torrance@nhs.scot
+44 1419515000
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This listing is a summary from United Kingdom (Find a Tender)'s open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.