TELCOM-3127 - USA (Merced, California) - Hosted Voice over Internet Protocol (VoIP) Phone Service - Deadline November 25,2026

(1) Vendor needs to provide hosted voice over internet protocol (VoIP) phone service to the government authority located in Merced, CA.– Provide and maintain a hosted voice over internet protocol (VoIP) phone system that can support the communication.– Determine the viability of hosting all the agencies’ phone system needs.– Hosted VOIP system active 80 Seats (76 Phones, Seats and 4 Conference Phone and Seats).– Unlimited nationwide calling and toll–free minutes.– Web user portal for call history and presence.– Voicemail to email.– Auto attendant.– Ability to provide accurate and detail call tree system report that shows all queues each customer picks.– Average After Call Work Time – the average time it takes agents to do the work associated with a call after it’s finished.– Record call dispositions into each call detail record (CDR) categorize calls.– Call Recording (10 Users) – Recordings stored for up to 90 days.– Hunt groups and queue–based routing.– Free voicemail box for each queue.– Porting telephone numbers.(2) All questions must be submitted no later than November 10, 2026.(3) A pre–bid meeting will be held on November 6, 2026.