ITES-11345 - USA (Zephyrhills, Florida) - General Information Technology Services - Deadline December 9,2026

(1) Vendor needs to provide general information technology services to the government authority located in Zephyrhills, FL. – Provide comprehensive general information technology support and managed services.– Provide enterprise network, cybersecurity, cloud, systems, telecommunications, endpoint, backup, monitoring, and help desk services for city and police facilities.– Cybersecurity hardening, incident assistance, vulnerability remediation, secure remote access, logging, and policy support.– Endpoint and workstation monitoring and support for desktops, laptops, tablets, mobile devices, peripherals, and approved software.– Remote and on–site troubleshooting, deployment, patching, performance remediation, hardware diagnosis, user support, imaging, migration, inventory updates, and warranty coordination.– WatchGuard firewall maintenance and support, including configuration, licensing, firmware planning, security policy review, monitoring, troubleshooting, and high availability.– Continuous 24x7 monitoring of mutually agreed critical systems, Microsoft Windows servers, network devices, firewalls, internet connectivity, backup jobs, and endpoints.– Microsoft Azure cloud backup support, including policy review, job monitoring, failure remediation, retention, recovery testing, cost and capacity review, and documentation.– Microsoft Office 365 and Microsoft 365 administration and support for the city's commercial and government cloud environments, including Office 365 G3 Government licensing and services where deployed.– Monitoring message ingestion, storage, indexing, search, retention, permissions, upgrades, backups, troubleshooting, and vendor escalation.(2) The contract period will be for three years. (3) All the questions must be submitted no later than November 25, 2026.