SW-121318 - USA (California) - RFI for Public Records Act System Replacement Services - Deadline December 4,2026

(1) Vendor needs to provide public records act system replacement services.– Modernize approach to managing public records requests, improve operational efficiency and coordination across departments, enhance the public experience, and ensure compliance with applicable legal and accessibility requirements.– Automated, rules–based, or AI–assisted routing based on request content and context.– Flexible assignment and reassignment of departments without duplicating requests or disrupting other departments' work.– Centralized visibility into overall request status and departmental progress.– Internal collaboration tools, including staff discussion threads and activity tracking.– Ability for requesters to respond to messages through the system.– Internal staff messaging and collaboration separate from requester–facing communications.– Improve the collection, organization, review, and delivery of responsive records, including large and complex files such as video recordings, engineering drawings, audio recordings, and other evidentiary materials.– Automated or AI–assisted identification of potentially sensitive or exempt information.– Flexible methods for uploading, organizing, and managing files.(2) All questions must be submitted no later than November 6, 2026.