SW-120537 - USA (Georgia) - Cloud based Enterprise IT Service Management and Helpdesk System - Deadline November 3,2026

(1) Vendor needs to provide cloud–based enterprise IT service management and helpdesk system to unify service delivery, asset management, and support operations campus–wide including consolidate service intake, work order management, and asset management across four organizations that today operate in separate systems and separate processes.• Asset management covering both IT and non–IT assets across their lifecycle, including relationships, ownership, and maintenance history, tied to a campus location hierarchy of building, floor, room, and assets.• Integration with Microsoft Entra ID, Microsoft Intune, Exchange Online, and Microsoft Teams. Identity and affiliation data will be sourced from Entra ID.• Cost tracking, chargeback, and show back reporting, including a billing export suitable for posting to PeopleSoft Finance.• Reporting, dashboards, and analytics, including direct analytical access to University data for operational, executive, compliance, and business intelligence reporting.