SW-117811 - USA (Massachusetts) - RFI for Cloud-Hosted Records Management and Computer-Aided Dispatch Solution - Deadline September 4,2026

(1) Vendor needs to provide cloud–hosted records management and computer–aided dispatch solution. • Cloud–hosted, hybrid, or on–premises deployment options.• Providing data analytics and reporting capabilities.• Supporting mobile and remote operations.• Leveraging historical operational data for trend analysis and decision support.• Managing incident, enforcement, investigative, and administrative records.• Call intake and incident creation.• GIS–based mapping and geospatial visualization.• GPS and Automatic Vehicle Location (AVL) integration.• Mobile dispatch functionality.• Interoperability with public safety communication systems.• Digital forms management.• Records retention management.• GPS–enabled operational support.• Mobile access from patrol vehicles, vessels, and field locations.• Offline data entry with synchronization capabilities.• Operational dashboards.• ESRI ArcGIS integration capabilities.• Geographic crime and incident mapping.