TELCOM-3139 - USA (New Mexico) - RFI for Telephone Switch Support Service - Deadline November 9,2026

(1) Vendor needs to provide telephone switch support service to the government authority located in New Mexico. – Contractor shall provide 24 hours, 7 days per week with a remote telephonic technical support license for an ESP Tier II and Ribbon Tier III license term of 12 months.– When telephonic technical support is used, the issue will be resolved while on the phone with government personnel performing the fix. If the issue cannot be resolved, then on–site support will be required.– The on–site support shall also include 3 site visits per year with each visit consisting of 24 hours.– To include on–site troubleshooting, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, shall include testing, diagnostic fault isolation, problem resolution, and system restoration.(2) The contract period will be for one year.