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RFIopen🌐 Canada (CanadaBuys)cb-659-77090606

CALL QUEUE MANAGEMENT SYSTEM

Senate

Description

To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller experience for the Senate of Canada. This RFI is issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Senate of Canada. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Vendors will not be reimbursed any costs associated with developing responses and/or providing information in response to this RFI and/or any follow-up information requests. Any information submitted in response to this RFI will become the property of the Senate of Canada and will not be returned. Any/all information received in response to this RFI that is marked Proprietary will be handled accordingly. Such restrictions should be clearly indicated on each sheet containing such information.

Documents (1)

  • 📎 sen-027-26-27_call_queue_management_systems_final_e_c_0.pdf
    application/pdf · 273 KB
    Download

Details

Posted
Sep 11, 2026
Response deadline
Sep 30, 2026, 11:00 AM UTC (18d)
Type
RFI
Procurement method
Non-competitive
Status
Open
Commodity code
*43221509 *43230000 *43232303 *81161700
Trade agreements
*None
Buyer
Senate
Jurisdiction
Canada (CanadaBuys)
Location
ON
Start date
Sep 11, 2026
End date
Sep 30, 2026
Reference #
cb-659-77090606
Solicitation #
SEN-027 26-27
Has Description
true
Amendments
0
Country
Canada
Contact Info Postalcode
K1A 0A4
Unspsc Description
*Telephone call accounting systems *Software *Customer relationship management CRM software *Telecommunication Services
Notice Type
Request for Information
Amendment Number
000
Contact Info City
Ottawa
Tender Description
To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller exper
Contact Info Address Line
60 Queen Street, 15th floor

Contact

abdoulaye tounkara
Abdoulaye.Tounkara@sen.parl.gc.ca

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