ITES-11177 - USA (Boulder, Colorado) - Business Crucial IT Consulting and Managed Services - Deadline November 13,2026

(1) Vendor needs to provide business crucial IT consulting and managed services to the government authority located in Boulder, CO.• Provide the internal IT team, with responsibilities including IT operations, network infrastructure, cybersecurity, strategic IT planning, and escalated end–user support for all Town departments.• Current IT Environment and Services– Managed endpoints and infrastructure: The Town currently operates a co–managed IT environment requiring comprehensive monitoring, management, and support of approximately 313 workstations and 26 co–managed servers.• The selected vendor shall provide proactive Remote Monitoring and Management (RMM), routine preventive maintenance, operating system and software updates, and patch management for all supported devices.• Ticketing system integration: the vendor shall provide a centralized service desk/ticketing system with full access for five (5) designated Town IT staff members to submit, track, assign, escalate, and report on tickets.• System Administration ServicesThe selected vendor shall provide a minimum of twenty–five (25) hours per month of system administration services performed by vendor employees located within the United States and four (4) scheduled onsite critical maintenance visits per month, each consisting of four (4) hours.– End–User On–Site Support • Weekly on–site check–in: a mandatory scheduled site visit is required to review tasks with the IT team. If a scheduled site visit is waived in writing by the I.T. Director, no billable hours or charges shall be incurred. • On–site and remote technical support: ▪ Standard support hours: Monday through Friday, 8 AM to 5 PM Mountain Standard Time, excluding Town–observed holidays. ▪ Emergency after–hours support: an established 24/7/365 on–call rotation system must be maintained for critical after–hours responses or security incidents. – Minimum response times: Critical (remote): 30–minute response (2) The contract period will be for one year.(3) All the questions must be submitted no later than October 23, 2026.