ITES-10893 - USA (Irving, Texas) - IT Operational Efficiency Review Services - Deadline September 18,2026

(1) Vendor needs to provide IT operational efficiency review services to the government authority located in Irving, TX.• The city’s technology asset lifecycle management practices and current asset inventory, and recommend sustainable replacement strategies• Complete benchmark research to better understand how peer cities are strategically budgeting for their IT needs.• Provide strategic recommendations that improve operational effectiveness while ensuring responsible budget management to strategically minimize the overall financial growth of IT department expenses and impact to the General Fund / Technology Fund.• Assess customer support processes and utilization of the City's IT ticketing system, ServiceDesk Plus (ManageEngine).• Evaluate governance and strategy surrounding IT project intake, prioritization, funding, and technology project delivery methods• The completeness of the inventory for actionable data(2) All questions must be submitted no later than September 8, 2026.