ITES-10635 - USA (Lakeway, Texas) - Information Technology Support Services - Deadline July 30,2026

(1) Vendor needs to provide information technology support services to the government authority located in Lakeway, TX. • Provide help desk support, troubleshoot end–user problems, perform routine maintenance on information system(s), use common network security practices, and perform other services related to information technology as they arise.• Microsoft Office 365 Services, Exchange Admin Center Management, and Office tools• Assist in the management of all vendors that impact CJIS Security programs and practices in all applicable city departments.• Cybersecurity protection to include tactical action for identification and containment, remediation validation for malware/ransomware, phishing, PUP adware, account hijacking, and unpatched outdated software; and anti–virus and anti–malware management for all desktops and servers