SW-121540 - Ireland - Case Management and Reporting Solution and Related Services - Deadline November 30,2026

(1) Vendor needs to provide Case Management and Reporting Solution and Related Services. – The Case management system will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types. – A modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. (2) All the questions must be submitted no later than November 13, 2026. (3) The contract period will be for ten years.