SW-121954 - USA (Michigan) - Dispatch Recording System - Deadline November 23,2026

– Vendor needs to provide dispatch recording system. – Provide installation, configuration, and implementation of a new digital telephone recording and logging system for the county central dispatch center.– Solution will replace the county's existing recording equipment and must provide a reliable, secure, and fully supported system suitable for continuous operation in a 24–hour, 7–day–per–week public safety communications environment.– System must support continuous, automated recording of emergency (911) and non–emergency telephone communications, including incoming and outgoing calls.– System must provide an intuitive interface for authorized personnel to search, retrieve, play back, review, and export recorded communications.– Solution must be designed for continuous operation with minimal interruption to recording services.– System must support individual user accounts, role–based permissions, and secure administrative access.