TELCOM-3162 - USA (California) - Voice Service - Deadline December 1,2026

(1) Vendor needs to provide voice service to the government authority located in California.– Replacing its existing voice environment with a single vendor cloud voice platform covering both general agency staff and its contact center operations– Solution is a Vendor cloud voice platform surfaced to general users through the Vendor's own application running inside the Microsoft Teams client.– Reliable dialtone, a dedicated DID for every named user, voicemail, and standard business call handling.– Voicemail and messaging– Fax replacement and analog line disposition– Standard call handling– Presence and directory(2) All questions must be submitted no later than November 12, 2026.(3) The contract period will be for five years.