CC-3822 - South Africa - 24x7x365 Call Centre Services - Deadline July 20,2026

(1) Vendor needs to provide call centre services. – The vendor will provide the following services for a 24/7, 365–day, multi–skilled Omni Channel Global Contact Centre in English, German, Portuguese and French to create an integrated Digital and Contact Centre model.1. Reservations – Global Support 2. Reservations Back Office –Global Support 3. Voyager Blue, Silver, Gold, Platinum and Lifetime Platinum Tier levels – Global Support 4. Voyager Back Office – Global Support 5. Dedicated Voyager Platinum and Lifetime Platinum Line /Desk –Global support 6. Dedicated Government Services 7. Trade Support Commercial and Voyager dedicated Service – Global Support 8. Group Bookings Support (after hours, weekends and public holidays) (2) All the questions must be submitted no later than July 10, 2026.(3) The contract period will be for five years.