CC-3838 - USA (California) - 24x7x365 Telephone Operator and Switchboard Services - Deadline August 10,2026

(1) Vendor needs to provide24x7x365 telephone operator and switchboard services.– Provide telephone answering services thirteen telephone operators to provide coverage 24 hours per day, 7 days per week, to include federal holidays.– Answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crisis periods. – Calls shall be answered in priority order.– Incoming calls shall be routed appropriately throughout the facility.– Receive collect calls, only if authorized and obtain and record time and charges.– Responsible for ensuring that no unauthorized long–distance calls are made and no unauthorized collect calls are accepted.– Assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.– Assist facility staff and patients, when necessary, in placing calls. – Calls shall include, commercial and Enterprise Infrastructure Solutions (EIS) calls.– Maintain a log of all telephone equipment malfunctions and complaints regarding telephone service.(2) The contract period will be for one year. (3) This bid is set aside for service–disabled veteran owned small business.