SW-115324 - USA (Arizona) - NetApp HCI System - Deadline June 25,2026

Vendor needs to provide NetApp HCI system which is the virtual server infrastructure for medical and special purpose systems at the facility.a. Ongoing Support Services• Technical Telephone Support to be provided 24/7/365.• Onsite Technical Support to be provided 7:30am–4pm PST.b. Software Coverage:• Software Releases. Access to generally released Software updates.c. Parts: The contractor will supply, at its own expense, necessary OEM–manufactured parts (hardware & software), provided that replacement of the parts is required because of normal wear and tears, or outright failure or as otherwise deemed necessary by the contractor.d. Labor: The contractor will provide all labor associated with the repair of the equipment covered under the contract agreement.e. Response Times: Contractor will acknowledge requests by telephone for service within 2 hours