BANKING-9603 - USA (Rochester, New York) - Financial Aid Default Prevention and Management Services - Deadline December 9,2026

(1) Vendor needs to provide financial aid default prevention and management services to the government authority located in Rochester, NY.• Provide comprehensive Financial Aid Default Management Services to support proactive outreach, individualized repayment navigation, and cohort–level monitoring and reporting for former agency loan borrowers.• The goal is to mitigate institutional risk associated with borrower delinquency and default while improving student outcomes.– Borrower Outreach & Engagement• Early intervention and outreach campaigns for borrowers• Delinquency Outreach• Proactive, multi–modal outreach (phone, text, email, mail) to delinquent and at–risk former borrowers• Provide a toll–free number for agency borrowers to reach out to for support• Persistent, compliant contact strategies that respect federal/state regulations• Culturally responsive and accessible communications, including language access upon request– Repayment Navigation & Case Management• Individualized counseling on repayment options consolidation, where applicable• Assistance completing applications and documentation; warm handoffs to servicers and federal resources• Support for rehabilitation pathways and transition back to good standing when feasible• Refer students to, and provide a soft handoff to agency Money Smart Financial Coaching Program(2) The contract period will be for one year.(3) All the questions must be submitted no later than November 20, 2026.