SW-120207 - USA (Wyoming) - Digital Communication Platform - Deadline October 29,2026

(1) Vendor needs to provide digital communication platform.• This platform must be user–friendly and offer robust multi–channel capabilities, with mission–critical emphasis on high–volume SMS.• The platform is expected to deliver robust multi–channel capabilities (including email, SMS text messaging, RCS, etc.), flexible templating, advanced automation, comprehensive reporting, and strong user and content management. SMS functionality is mission–critical for urgent notifications and must support high–volume, low–latency delivery, two–way messaging, and full compliance with FCC, CTIA, and TCPA regulations, including built–in opt–in and opt–out management.• It should support flexible templating, advanced automation, and comprehensive reporting for both email and SMS communications. The SMS component must include two–way messaging, keyword management, and support for both short code and toll–free number delivery.• The platform must also ensure seamless data migration for existing contact lists, including email addresses and mobile phone numbers, and offer enhanced audience segmentation and list management tools for effective targeting of both email and SMS campaigns.• The platform must offer robust integration capabilities, including with existing contact management systems, website content management systems (CMS), and various internal and external agency systems (such as websites, databases, CRM, and public services).• The system must provide a significantly user–friendly and intuitive interface, offer flexible template and design options, and include essential capabilities such as multimedia support, advanced reporting, and automated workflows for enhanced public and internal communications.• The SMS user experience must include straightforward campaign creation, keyword configuration, audience segmentation, and delivery analytics, making it as accessible and intuitive as the platform’s email functionality.• The platform needs to provide advanced capabilities for managing audiences and contact lists, including improved segmentation and targeting, while offering comprehensive reporting and analytics to empower data–driven decision–making on communication performance and engagement.(2) All question must be submitted no later than October 13, 2026.(3) A contract period will be for one year.