ITES-11331 - USA (Orion, Michigan) - Information Technology Managed Services - Deadline December 1,2026

(1) Vendor needs to provide information technology managed services to the government authority located in Orion, MI.• Service desk. The Contractor shall:1. Provide a service desk reachable by phone, email and web portal during Business Hours, and by phone 24x7 for Priority 1 and 2 matters;2. Log every Incident and Service Request in a ticketing system, assign a Priority under agency and give the Township read access to all Township tickets;3. Support all Full Users, Email–Only Users, Shared Devices and Election Pollbooks at all Sites and for authorized remote work; and4. Staff the service desk with technicians able to resolve routine issues at first contact and escalate to engineers without delay.• Onsite support. The Contractor shall:1. Provide one scheduled onsite day per week (eight hours, during Business Hours) at Township Hall or another Site as the Township directs, by a technician familiar with the Township's environment;2. Dispatch onsite support for any Incident that cannot be resolved remotely, within the times.3. Not charge travel time, mileage or trip fees for onsite work at any Site.• Monitoring, patching and maintenance. The Contractor shall monitor Servers, network devices and endpoints 24x7; apply operating–system, application and firmware updates within the timeframes.• A Site, Server, internet connection, Microsoft 365 or core application is down; afire station cannot operate; suspected or confirmed security incident(2) The contract period will be for one year.(3) All the questions must be submitted no later than November 17, 2026.