CC-3833 - USA (Massachusetts) - 365x24x7 Telephone Answering Services - Deadline August 3,2026

(1) Vendor needs to provide 365x24x7 telephone answering services.  – Provide comprehensive telephone answering services twenty–four (24) hours per day, three hundred and sixty–five (365) days per year, for up to two telephone lines.    – The answering services main objective is to quickly and professionally triage and dispatch all calls received from both staff members and tenants.– The telephone lines will be used by residents and partners living in approximately 1801 units throughout the agency who call in service request for their units before or after hours, or for emergencies during office hours in with the office staff cannot be reached.– The answering service shall respond by telling the caller to call back the next day during working hours.– The average number of calls answered in the last four months is 563.– The average inbound calls handled is 750 per month.(2) All the questions must be submitted no later than July 23, 2026.