UCaaS and CCaaS with Teams Integration

The City of Thousand Oaks seeks to replace its outdated premise-based Mitel Unified Communications and Contact Center platforms. The City is in search of an industry-leading, next-generation Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platform based on Microsoft Teams. The objective is to ensure that the selected solution meets the organization's current and future communication needs while adhering to security and compliance standards and best practices. The City requires a robust and reliable UCaaS/CCaaS solution for its employees that will enhance collaboration and standardize on a cloud-based platform delivering all necessary functionalities. The desired solution should encompass staff presence, call recording, mobile application functionality, Microsoft Teams integrations, e911 capabilities, omni-channel Call Center, and additional functionalities to be detailed.