SW-121610 - USA (Washington, DC) - RFI for Workflow and Ticket Management System - Deadline December 3,2026

(1) Vendor needs to provide workflow and ticket management system.– Accessible from optimized Desktop and Mobile interfaces via SSO–enabled Access– Automated ticket/task creation via incoming emails,– Ticket updates mapped directly from email responses, and– Automatic email notifications dispatched to assigned users upon task creation or modification.– Offer robust permissions via role–based access and secure data handling for sensitive information. Admin, component user, component manager user.– Support task delegation with tracking logs that ensures ownership– Provide dashboards that display task status and progress metrics enabling quick visual identification of bottlenecks and performance measurement– Support real–time comments, file sharing, and updates tied to specific tasks by multiple teams.