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RFPopen🌐 Alberta (APC)AB-2026-04752

26-1589 - Chat and Live Agent

City of Calgary

Description

The City is seeking proposals from qualified proponents to provide a robust chat and live agent software solution for its Planning and Development Services department. The goal is to enhance customer service by enabling efficient, real-time communication between residents, businesses, and City staff regarding permitting inquiries and processes. The solution should also offer queue management, call routing, and escalation features, as well as analytics and reporting tools. The City seeks experienced Proponents to supply, implement, and support this solution, with future scalability and integration capabilities as well.

Details

Posted
Jun 25, 2026
Response deadline
Jul 21, 2026, 10:00 PM UTC (10d)
Type
RFP
Category
GD
Status
open
Buyer
City of Calgary
Jurisdiction
Alberta (APC)
Location
Alberta
Reference #
AB-2026-04752
Bid Security
Required for construction as indicted in the RFx document
Status Order
2
@Search Score
1
Commodity Codes
43230000, 43231500, 43231501
Region Of Delivery
Alberta, Calgary
Agreement Type Code
TA-01
Ai Version Keywords
calgary procurement, rfp, request for proposal, chat software, live agent solution, customer service software, planning and development services, permitting inquiries, real-time communication, queue m
Submission Details
Instructions - Bidding documents should be obtained from SAP Business Network. - Bids are to be submitted via the SAP Business Network portal found at supplier.ariba.com. - Suppliers must register on
Project Description
The City is seeking proposals from qualified proponents to provide a robust chat and live agent software solution for its Planning and Development Services department. The goal is to enhance customer
Solicitation Number
26-1589
Commodity Code Titles
Software, Business function specific software, Helpdesk or call center software
Opportunity Type Code
OPEN-COMPETITIVE
Question Submission Details
All questions must be submitted in SAP Ariba through the solicitation message board
Other
Amended: false
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This listing is a summary from Alberta (APC)'s open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.