SW-119441 - USA (Arkansas) - RFI for Customer Self-Service Platform Solution - Deadline October 1,2026

(1) Vendor needs to provide customer self–service platform solution that support modern utility customer engagement, account management, online payments, service requests, notifications, and digital customer interactions.• Provides intuitive, mobile–friendly customer self–service capabilities.• Supports digital customer engagement across multiple channels.• Improves customer satisfaction and portal adoption.• Reduces call center workload through increased self–service functionality.• Supports accessibility requirements and applicable standards.• Integrates with existing technology ecosystem.• Provides robust security, compliance, reporting, and analytics capabilities.• Supports future growth, new services, and evolving customer expectations• customer channels are supported, including web, mobile, SMS, email, IVR, and chatbot(2) All question must be submitted no later than September 23, 2026.