ITES-11032 - USA (Mobile, Alabama) - Fully Managed Information Technology Services - Deadline October 7,2026

Vendor needs to provide fully managed information technology services to the government authority located in Mobile, AL. – To deliver a comprehensive, fully managed IT solution. – Agency operates approximately 50 computers, three servers and backup servers, and a secure network environment supporting criminal justice operations.– The agency also utilizes a custom software application and database for offender management.– Vendor will provide end–to–end IT management, including server administration, help desk support, Microsoft 365 licensing and management, cybersecurity, compliance, offsite backups, disaster recovery, network assessment, documentation and audit support.• Server Management and Monitoring– 24/7 monitoring of all servers, critical services, and system health– Patch management, firmware updates, and security hardening– Performance tuning and capacity planning– Alerting and incident response• Help Desk Services– Remote and onsite support during defined business hours– Onsite support within 4 hours for critical issues; next business day for non–critical issues– Emergency after–hours support– Support for printers, scanners, mobile devices, and peripherals• Microsoft 365 Management– Licensing management for all users– Administration of Exchange, Teams, SharePoint, and OneDrive– Backup of Microsoft 365 data using approved tools • Cybersecurity and Compliance– Email security, anti–phishing, and spam filtering– Vulnerability scanning and remediation– Security incident reporting within 2 hours of detection– Annual cybersecurity risk assessment and scan• Offsite Backups and Disaster Recovery– Encrypted offsite/cloud backups for servers and critical systems– Daily backup monitoring and verification• Network Analysis and Assessment– Full network inventory and topology mapping– Switch, router, firewall, and wireless infrastructure assessment• Audit and Cyber Liability Insurance Compliance– Support for annual financial, IT, and grant audits– Documentation required for cyber liability insurance underwriting