SW-121617 - USA (Arizona) - RFI for Enterprise Electronic Dental Record Software - Deadline November 10,2026

(1) Vendor needs to provide enterprise electronic dental record software.– The system shall support essential dental clinic operations, including the creation and storage of patient clinical notes, appointment scheduling, clinical workflow management, treatment planning, dental charting, imaging integration, billing report generation, and the storage, maintenance, and retrieval of legacy dental records.– Annual Help Desk Support: Provide annual help desk support for Dentrix Enterprise, including assistance with troubleshooting, software functionality, and resolution of reported issues.– Remote and Telephone Technical Support: Provide remote and telephone technical support, as needed, during normal clinic operating hours, Monday through Friday, 6:00 a.m. to 6:00 p.m.– User Support: Provide technical and functional assistance to all authorized Service Unit users, including dental providers, clinic staff, and contract dental coders. Support shall address clinical documentation, appointment scheduling, clinic management, billing reports, and access to legacy data.– The Contractor shall provide and maintain Enterprise functionality that enables authorized users to access clinical and operational reports to support patient care coordination, workload monitoring, quality assurance, and required administrative reporting.