CC-3844 - USA (Kansas) - RFI for 24x7 Telephone Operating Services - Deadline August 4,2026

(1) Vendor needs to provide 24x7 telephone operating services for processing internal and external calls, routing inquiries, and supporting emergency communications (e.g., alarms, codes, disasters.• Answer and process all incoming internal and external calls politely, efficiently, and in a friendly manner, including during high workload and crisis periods• Average Speed of Answer (ASA): 10 seconds or less for all incoming calls.• Maximum Ring Duration: No individual call shall ring longer than 30 seconds before being answered.• Average Abandonment Rate: Less than 5 percent.• Route calls correctly throughout the facility and associated sites.• Operate centralized telephone systems and related software for incoming and outgoing calls.