SW-120800 - USA (Colorado) - 311 Management Software - Deadline November 19,2026

(1) Vendor needs to provide 311 management software to modernize several external–facing systems to enhance the City’s overall digital presence.– Website Modernization and Consolidation: Solution that provides a citizen portal and mobile device app for residents to submit requests for service across the spectrum of services provided by the City.A. Case Management and Workflow Automation: Ticket/case creation, assignment, and life cycle tracking for each request received.– Automated routing to the correct department and associated work order management software based on the type/location of the request.B. Resident Communication and Transparency: Real–time tracking of request progress by residents.– A Solution that builds trust and improves customer experienceC. GIS and Location Intelligence: Map–based request intake (pin drop, geotagged photos).– Spatial analysis of issues (hotspots, trends).D. Customer Experience and Feedback Loop: – Post–service surveys and satisfaction tracking.D. Mobile and Digital Engagement Tools: – Branded mobile apps for residents.– Expands engagement beyond traditional call centers.E. Governance, Configuration and ScalabilityF. Centralized Service Request Management: Single Solution to log, track, and manage all non–emergency requests.– Ability to consolidate phone, web, mobile, and in–person interactions into one platform.(2) All question must be submitted no later than October 29, 2026