Health Call Center/Service Desk - Tier 1

The County of San Mateo Health Administration is comprised of 11 Divisions providing health and welfare across San Mateo County including (a) Administration & Central Finance, (b) Aging & Adult Services, (c) Behavioral Health & Recovery Services, (d) Correctional Health, (e) Emergency Medical Services, (f) Environmental Health, (g) Family Health, (h) Health Coverage Unit, (i) Health Information Technology, (j) Public Health, Policy & Planning, (k) San Mateo Medical Center. The goals and objectives are to solicit consultation for a solution for 1) a call center\help desk to assist the County's employees with support for the County's Electronic Health Record application and associated processes, and 2) to assist the County's customers with accessing the EPIC MyChart application. It is expected that the selected vendor would be the first point of contact in regards to the County's employees and customers in regards to EPIC applications and EPIC's MyChart application.